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Sustainable Indian crafts, handmade with natural materials for conscious wholesaler, retailers and global buyers.
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The Indus Craft Co. | Crafting Nature into Life.
Version 3.0 | Effective Date: 22 June 2026
Applies to all sample and bulk wholesale orders placed with The Indus Craft Co.
This Shipping, Duties & Delivery Policy ("Policy") sets out how The Indus Craft Co. ("TICC", "we", "us") handles the dispatch, shipment, and delivery of all orders — both sample orders placed via the TICC website and bulk wholesale orders confirmed through TICC's direct sales process. It also explains Buyer responsibilities regarding import duties, taxes, and customs clearance.
TICC ships internationally from India to buyers across the USA, UK, European Union, Canada, Australia, the Middle East, and other markets. By placing an order with TICC, the Buyer agrees to the terms set out in this Policy.
Part One
Sample Order Shipping
For buyers who have placed a sample order directly on the TICC website
1.1 How It Works
Sample orders are placed and paid for directly through the TICC website (www.theinduscraftco.com). Shipping costs are calculated and displayed at checkout based on destination and order weight/volume. Full payment — including shipping — is collected at the time of placing the order.
1.2 Carrier
All sample orders are shipped via DHL Express (air freight) on a door-to-door basis. TICC arranges the DHL pickup from the relevant artisan vendor location in India.
1.3 Delivery Terms
Sample orders are shipped on DAP (Delivered At Place) / Prepaid terms. This means:
▸ TICC pays for and arranges international carriage to the Buyer's delivery address.
▸ Risk of loss or damage passes to the Buyer upon arrival at the named delivery address (before unloading).
▸ The Buyer is responsible for import duties, VAT/GST, and customs clearance charges at the destination (see Clause 7).
1.4 Make-to-Order — Standard Production Time
Every product sold by TICC is handcrafted to order. There are no off-the-shelf finished goods held in stock. The standard production (making) time for all products is 15 calendar days from the date of order confirmation and payment. This production period applies to all orders before dispatch to DHL.
Important
The 15-day production time is in addition to DHL Express transit time. Total estimated time from order to delivery = 15 days (production) + DHL Express transit time to your destination.
1.5 Total Estimated Delivery Timeline — Sample Orders
| Destination | Production | DHL Express Transit | Total Estimate |
|---|---|---|---|
| USA / Canada | 15 days | 5–8 business days | ~20–23 days from order |
| United Kingdom | 15 days | 4–6 business days | ~19–21 days from order |
| European Union | 15 days | 5–7 business days | ~20–22 days from order |
| Australia / New Zealand | 15 days | 6–9 business days | ~21–24 days from order |
| Middle East (UAE, KSA, etc.) | 15 days | 4–6 business days | ~19–21 days from order |
| Other destinations | 15 days | Contact TICC | 15 days + DHL estimate |
Please Note: All timelines are estimates from the date of order confirmation. Transit times may be affected by customs clearance, DHL capacity, public holidays, or other factors outside TICC's control. Business days exclude Indian public holidays and weekends.
1.6 Tracking
Once dispatched, a DHL AWB (Air Waybill) tracking number will be sent to the Buyer's registered email. Orders can also be tracked directly via the TICC website order history or at www.dhl.com.
Part Two
Bulk Order Shipping
For buyers placing a bulk wholesale order directly with TICC
2.1 How It Works
Bulk order shipping terms are not fixed. They are agreed between TICC and the Buyer during the order validation process and documented in the Proforma Invoice before production commences. Both the shipping mode (air or sea) and the delivery terms (Incoterms) are discussed and confirmed per order.
2.2 Shipping Mode Options
| Mode | Transit Time | Cost | Best For |
|---|---|---|---|
| Air — DHL Express | 7–9 working days (door to door) | Higher per-unit | Smaller or urgent bulk consignments |
| Sea — LCL (Less than Container Load) | 20–45 days (port-to-port, varies by route) | Economical for medium volume | Mid-size bulk orders sharing container space |
| Sea — FCL (Full Container Load) | 20–45 days (port-to-port, varies by route) | Most cost-effective for large volume | Large bulk orders filling a full container |
2.3 Freight Forwarders
TICC works with freight forwarding partners on a case-by-case basis for sea freight shipments. The Buyer may also nominate their own freight forwarder for FOB shipments (see Clause 3). Freight costs for bulk orders will be estimated and included in the Proforma Invoice.
2.4 Bulk Order Lead Time
All TICC products are made to order. The base standard production time is 15 calendar days. For Bulk Orders, the confirmed Lead Time may extend beyond 15 days depending on order quantity, product complexity, and artisan production capacity. The exact Lead Time is communicated in writing after the order is placed and documented in the Proforma Invoice. Production commences only after the agreed initial payment is received.
Default Timeline
For all orders — sample and bulk — the minimum total time from order to delivery is: 15 days (production) + DHL Express transit time. Bulk orders requiring larger quantities may have extended production periods confirmed at the time of order.
2.5 Partial Shipments
For large Bulk Orders, TICC may arrange partial shipments by mutual agreement, with each partial shipment tracked and invoiced separately.
Delivery terms for Bulk Orders are agreed per order and specified in the Proforma Invoice. TICC supports the following Incoterms 2020 options:
| Incoterm | What It Means | Mode | When Used |
|---|---|---|---|
| DAP | TICC arranges and pays for carriage to the Buyer's named delivery address. Risk passes to the Buyer when goods arrive at destination before unloading. Buyer pays import duties and taxes. | Air or Sea | Most buyer-friendly. Common for established buyer relationships. |
| CIF | TICC arranges and pays for freight and marine insurance to the Buyer's named port of destination. Risk passes to the Buyer at the destination port. Buyer arranges port handling, onward delivery, and import clearance. | Sea | When the Buyer handles port-to-door logistics in their country. |
| FOB | TICC delivers goods to the named port of shipment in India and completes export clearance. Risk and all freight costs transfer to the Buyer from that point. Buyer arranges international freight, insurance, and import clearance. | Sea | When the Buyer uses their own nominated freight forwarder. |
Important: Under all Incoterms, import duties, customs tariffs, VAT/GST, and brokerage fees at the destination country are always the Buyer's sole responsibility. TICC does not pre-pay or reimburse these costs.
4.1 Vendor Locations
TICC sources Products from artisan clusters and vendor partners located across multiple states in India, including Rajasthan, West Bengal, Uttar Pradesh, Haryana, Kerala, Assam, Tamil Nadu, and others. Goods are dispatched directly from the relevant vendor's factory or workshop, with DHL or the appointed freight forwarder collecting from the vendor's location.
4.2 Exporter on All Documents
Regardless of the vendor location, The Indus Craft Co. (20 Suren Tagore Road, Kolkata – 700019, West Bengal, India; IEC: AAXFT9159Q) is the named exporter on all commercial invoices, export documentation, and shipping records. TICC issues all export documentation in its own name and manages all export compliance under its Import Export Code (IEC).
4.3 Place of Receipt
The 'Place of Receipt by Pre-Carrier' on shipping documents will reflect the vendor's state/city from which goods are dispatched (e.g., Jaipur, Moradabad, Kolkata, etc.).
TICC prepares and provides all standard export documentation required for international shipment and customs clearance. The following documents are issued for each shipment:
| Document | Purpose |
|---|---|
| Commercial Invoice | Details exporter, consignee, products, quantities, unit prices, total value, country of origin, terms of delivery, and payment terms. Issued in USD (or agreed currency). |
| Packing List | Itemises each box/carton with contents, weights (gross and net), and dimensions. Required for customs and freight handling. |
| Certificate of Origin (COO) | Confirms goods are of Indian origin. Required by most destination countries for customs duty assessment. |
| LUT Declaration | TICC exports under Letter of Undertaking (LUT No. ZD190326041762B), enabling GST-free exports from India without IGST payment. Stated on all commercial invoices. |
| SGS Pre-Shipment Inspection Certificate | For all Bulk Orders: the SGS PSI certificate confirming goods have been independently inspected, quantity verified, and found conforming at the point of dispatch. Issued prior to balance payment request and provided to the Buyer with pre-shipment documentation. |
| Air Waybill (AWB) | For air freight (DHL Express) — the shipment contract and tracking reference between TICC/shipper and DHL. |
| Bill of Lading (BL) | For sea freight — the shipment contract and document of title issued by the shipping line. |
| Other Documents | Where required: phytosanitary certificates, fumigation certificates, or specific certifications (e.g., OEKO-TEX, GOTS, CPSIA). Buyer must advise TICC of additional document requirements prior to Order confirmation. |
Buyers are responsible for advising TICC of any specific documentation requirements for their country's import regulations. TICC will endeavour to accommodate all reasonable requests; additional document costs (e.g., third-party certification fees) are the Buyer's responsibility.
6.1 Insurance on CIF Shipments
Where Bulk Orders are shipped on CIF terms, TICC arranges and pays for marine cargo insurance to the named port of destination as part of the CIF pricing.
6.2 Insurance on DAP and FOB Shipments
For DAP and FOB shipments, cargo insurance is not automatically included. Buyers are strongly advised to arrange their own marine or cargo insurance for the international leg of the shipment.
6.3 Optional Insurance Add-On
Buyers may request TICC to arrange cargo insurance on their behalf for DAP bulk shipments. Where requested, TICC will obtain a quote and arrange cover; the cost will be added to the Proforma Invoice and is payable by the Buyer.
6.4 Sample Orders
DHL Express shipments for sample orders include DHL's standard transit liability. Buyers wishing to insure sample shipments beyond DHL's standard liability are advised to contact DHL directly or arrange their own cover.
7.1 Buyer's Responsibility
All import duties, customs tariffs, VAT, GST, excise duties, brokerage/customs agent fees, port handling charges, and any other taxes or levies imposed at the destination country are entirely the Buyer's responsibility, regardless of the agreed Incoterms. TICC does not pre-pay, reimburse, or advise on destination-country import costs.
7.2 Import Classification
Products are classified under the appropriate Harmonised System (HS) codes, which are stated on the Commercial Invoice and Packing List. Common HS codes applicable to TICC's product range include handcrafted textile goods (Chapter 63), basketry/wickerwork (Chapter 46), wood articles (Chapter 44), ceramic goods (Chapter 69), and others. Buyers are responsible for verifying the applicable HS codes and duty rates in their own country.
7.3 Customs Broker
Buyers — particularly those importing for the first time from India — are strongly advised to engage a licensed customs broker or freight forwarder in their country to handle import clearance. TICC can provide all necessary documentation but cannot act as the Buyer's customs representative abroad.
7.4 GST / VAT on the TICC Invoice
TICC exports under LUT (Letter of Undertaking), meaning exports from TICC are zero-rated for Indian GST/IGST. No Indian GST is charged on the Commercial Invoice. Destination-country VAT/GST is a separate obligation for the Buyer.
7.5 De Minimis Thresholds
Many destination countries have a de minimis threshold below which no import duty is charged on low-value commercial imports. These thresholds vary by country and are subject to change. It is the Buyer's responsibility to be aware of applicable thresholds and their limitations for commercial/wholesale imports.
| Destination | Key Customs Considerations (for reference only — verify with your customs broker) |
|---|---|
| USA | Harmonised Tariff Schedule (HTS); Section 301 tariffs may apply to certain goods; de minimis USD 800 (commercial shipments may differ) |
| United Kingdom | UK Global Tariff; standard import VAT 20%; de minimis rules apply to low-value goods |
| European Union | EU Combined Nomenclature; import VAT varies by member state; CBAM may apply to certain goods |
| Canada | Customs Tariff (Canada Border Services Agency); GST/HST on imports; de minimis CAD 20 for commercial |
| Australia | Australian Customs Tariff; 10% GST on imports; de minimis AUD 1,000 |
| UAE / Middle East | GCC Customs Union tariffs (typically 5%); VAT 5% in UAE; Halal certification may be required for applicable products |
Disclaimer: The information above is provided for general guidance only. Import duty rates, VAT rates, and customs procedures change frequently. TICC does not provide customs or tax advice. Buyers must verify current obligations with a qualified customs broker or their national customs authority.
8.1 Buyer's Responsibility
It is the Buyer's sole responsibility to verify that the Products they are importing comply with all applicable import regulations, restrictions, and prohibitions in their destination country. This includes but is not limited to:
▸ Products made from or incorporating natural materials that may be subject to import restrictions (e.g., certain wood species covered by CITES, certain plant materials).
▸ Products subject to product safety standards or mandatory certification requirements (e.g., toys, baby products, food-contact items).
▸ Textile products subject to labelling, fibre content disclosure, or country-of-origin marking requirements.
▸ Products that require specific import licences or permits in the destination country.
8.2 TICC's Obligation
TICC will provide accurate product descriptions, material content, and HS codes on all shipping documents. TICC will not knowingly ship goods that violate export controls from India.
8.3 Seizure or Rejection at Customs
If goods are seized, rejected, or destroyed by destination customs due to the Buyer's failure to comply with import regulations, TICC bears no liability. Any associated costs (return shipping, storage, destruction) are the Buyer's responsibility.
9.1 Dispatch Notification
Upon dispatch of any order, TICC will send the Buyer a dispatch confirmation containing: the shipment date, carrier and service used, tracking reference (AWB for air; BL for sea), estimated delivery window, and a copy of the Commercial Invoice and Packing List.
9.2 Online Tracking
Orders can be tracked in real time via: the TICC website (login to your account and visit Order History / Shipment Tracking); DHL's website (www.dhl.com) using the AWB number provided; or your nominated freight forwarder's tracking system (for FOB sea shipments).
9.3 Communication During Transit
TICC will proactively notify the Buyer of any significant shipment delays or issues that come to our attention during transit. For sea freight shipments, buyers are advised to maintain contact with their customs broker in anticipation of the vessel's arrival.
9.4 Proof of Delivery
DHL provides electronic Proof of Delivery (ePOD) for all Express shipments. For sea freight, delivery confirmation is available from the freight forwarder or upon receipt of goods at the Buyer's premises.
10.1 Causes of Delay
TICC endeavours to dispatch all orders within the confirmed Lead Time. However, delays may occur due to:
▸ Extended artisan production time for complex or large orders.
▸ Seasonal demand peaks (October–January) or Indian public holidays and regional festivals.
▸ DHL or freight carrier capacity constraints.
▸ Customs clearance delays at the destination country (outside TICC's control).
▸ Force Majeure Events (natural disasters, pandemics, port closures, government restrictions).
10.2 TICC's Communication Obligation
If a dispatch delay of more than 5 business days beyond the confirmed Lead Time is anticipated, TICC will notify the Buyer in writing with a revised estimated dispatch date.
10.3 Customs Delays
Delays caused by destination customs clearance are outside TICC's control and do not constitute a breach of these terms. TICC will provide all additional documentation requested by customs to assist in clearing the shipment.
10.4 No Liability for Consequential Delay Costs
TICC is not liable for any losses, costs, or damages arising from transit delays, including loss of business, lost sales, or additional warehousing costs incurred by the Buyer.
A shipment may be returned to TICC if it is undeliverable due to reasons attributable to the Buyer, including:
▸ Incorrect or incomplete delivery address provided at the time of ordering.
▸ Failure to pay import duties, taxes, or customs clearance fees at the destination.
▸ Failure to collect the shipment within the carrier's storage period.
▸ Refusal to accept the delivery.
In such cases, the Buyer shall bear: (a) the cost of returning the shipment to India; (b) any DHL or carrier storage/demurrage charges; and (c) any re-dispatch costs if the Buyer requests re-shipment. TICC will deduct these costs from any refund due, or invoice the Buyer separately.
12.1 Transit Damage — Sample Orders
If a sample order arrives damaged, the Buyer must:
▸ Notify TICC at hello@theinduscraftco.com within 48 hours of delivery;
▸ Retain all original packaging and take clear photographs of the outer carton, inner packaging, and damaged items;
▸ Provide the DHL AWB number and a written description of the damage.
TICC will review the claim and assist with initiating a DHL damage claim where appropriate. Replacement or credit decisions are subject to TICC's Returns, Damage & Claims Policy.
12.2 Transit Damage — Bulk Orders
Transit damage claims for Bulk Orders must be made in writing to hello@theinduscraftco.com within 48 hours of delivery. The notification must include:
(a) Clear photographs of the outer carton and all damaged items;
(b) The shipment tracking reference (DHL AWB for air or Bill of Lading for sea freight);
(c) A written description of the damage;
(d) The SGS Pre-Shipment Inspection Certificate reference.
The SGS PSI Certificate establishes the condition of goods at dispatch; claims received with complete documentation and SGS reference will be assessed under TICC's Returns, Damage & Claims Policy. Risk under DAP terms transfers to the Buyer upon arrival; however, TICC will assist in liaising with the carrier or insurance provider where applicable.
12.3 Lost Shipments
In the rare event of a shipment reported as lost by the carrier, TICC will work with DHL or the freight forwarder to investigate and resolve the matter. If the shipment is confirmed lost, TICC will arrange replacement or refund in accordance with TICC's Returns, Damage & Claims Policy, subject to carrier liability limits.
12.4 DHL Liability Limits
DHL standard liability is limited per shipment. Buyers are strongly advised to arrange appropriate cargo insurance for high-value shipments (see Clause 6).
For any shipping queries, tracking assistance, or documentation requests, please contact the TICC team:
| Channel | Details |
|---|---|
| hello@theinduscraftco.com | |
| Phone | +91 94320 58888 |
| +91 87770 62003 | |
| Website | www.theinduscraftco.com |
| Address | 20 Suren Tagore Road, Kolkata – 700019, West Bengal, India |
The Indus Craft Co. | GSTIN: 19AAXFT9159Q1ZK | IEC: AAXFT9159Q
Crafting Nature into Life.
Shipping, Duties & Delivery Policy v3.0 • Effective 22 June 2026 • hello@theinduscraftco.com • www.theinduscraftco.com
