BNPL & Credit Facility - through our payment gateway
BNPL & Credit Facility - through our payment gateway
Sustainable Indian crafts, handmade with natural materials for conscious wholesaler, retailers and global buyers.
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The Indus Craft Co. | Crafting Nature into Life.
Version 3.0 | Effective Date: 22 June 2026
Applicable to all international B2B wholesale orders placed with The Indus Craft Co.
These Wholesale Terms of Sale ("Terms") govern all wholesale purchase orders placed with The Indus Craft Co. ("TICC", "we", "us", or "our"), a partnership firm registered in India with its principal place of business at 20 Suren Tagore Road, Kolkata – 700019, West Bengal, India (GSTIN: 19AAXFT9159Q1ZK | IEC: AAXFT9159Q). By placing an order with TICC, the buyer ("Buyer", "you") agrees to be bound by these Terms in their entirety.
These Terms form the complete agreement between TICC and the Buyer in respect of each wholesale transaction and supersede any prior correspondence, quotation, or representations. Any modifications must be agreed in writing and signed by an authorised representative of TICC.
In these Terms, the following definitions apply:
| Term | Meaning |
|---|---|
| "Order" | A written purchase order submitted by the Buyer and accepted by TICC, encompassing both sample orders and bulk wholesale orders. |
| "Sample Order" | A pre-paid order placed by the Buyer via the TICC website to evaluate product quality, design, and specifications before committing to a Bulk Order. |
| "Bulk Order" | A wholesale order placed for commercial quantities, negotiated and confirmed between TICC and the Buyer directly, with terms documented in a Proforma Invoice. |
| "Products" | Any handcrafted, eco-friendly goods listed in TICC's current product catalogue, including bags & accessories, carpets, home fabrics, organizers & storage, kitchen & tableware, baby essentials, organic toys, lifestyle & décor, eco utility, and hotel fabrics. |
| "Proforma Invoice" | A pre-shipment invoice issued by TICC for a Bulk Order, confirming product details, quantities, prices, agreed payment terms, and agreed logistics terms. |
| "MOQ" | Minimum Order Quantity — the minimum number of units per SKU or per product category as communicated by TICC for each product line. |
| "Lead Time" | For Sample Orders: the estimated dispatch period as stated on the TICC website product pages. For Bulk Orders: the production and dispatch period communicated to the Buyer in writing after the Order is confirmed, based on order quantity and artisan production requirements. |
| "Agreed Incoterms" | The delivery and risk-transfer terms agreed between TICC and the Buyer for each Bulk Order (e.g. DAP, CIF, or FOB), as documented in the Proforma Invoice. |
| "SGS PSI" | A Pre-Shipment Inspection (PSI) conducted by SGS Group (or an equivalent internationally accredited inspection body appointed by TICC), resulting in a certificate confirming that goods comply with the agreed specifications at the time of dispatch. The SGS PSI certificate is conclusive evidence of conforming goods at the point of shipment. |
| "Force Majeure Event" | Any event beyond a party's reasonable control, including natural disasters, pandemics, government restrictions, port closures, artisan cluster disruptions, or carrier delays. |
TICC sells exclusively to registered businesses. By placing an Order, the Buyer represents and warrants that:
▸ The Buyer is a legally registered business entity (sole trader, partnership, LLP, limited company, or equivalent) in its country of operation.
▸ The Buyer is purchasing Products for the purpose of resale, retail, hospitality, gifting, or commercial use — and not for personal consumer use.
▸ The Buyer has provided accurate business registration details, a valid business email address, and a verified shipping address.
▸ The individual placing the Order is authorised to bind the Buyer to these Terms.
TICC reserves the right to request supporting documentation (e.g., business registration certificate, VAT/GST number, reseller licence) and to decline or cancel any Order if eligibility cannot be verified.
3.1 Availability
All Products are subject to availability. TICC's current product catalogue is available at www.theinduscraftco.com. TICC reserves the right to add, modify, or discontinue Products without notice.
3.2 Prices
Prices are quoted in US Dollars (USD) as the primary currency. Buyers may also view pricing in EUR and GBP on the website. Prices displayed in non-USD currencies are subject to prevailing exchange rates at the time of invoicing.
3.3 Profit Transparency
Product pages on the TICC website display both the wholesale buying price and the indicative Manufacturer's Suggested Retail Price (MSRP), enabling Buyers to assess margins and return on investment prior to ordering.
3.4 Price Fixing
Quoted prices are subject to change without notice until a Proforma Invoice is issued and accepted by the Buyer. Once the Proforma Invoice is accepted and confirmed, the price for that Bulk Order is fixed.
3.5 Price Exclusions
All quoted prices are exclusive of: (a) import duties, customs tariffs, and VAT/GST at the destination; (b) withholding taxes; and (c) payment processing fees. These costs are solely the Buyer's responsibility.
3.6 Custom & White-Label Orders
Pricing for custom-design, private-label, white-label, or bespoke handcrafted products will be quoted separately and is subject to a higher MOQ and extended Lead Time.
4.1 Low MOQ Policy
TICC operates on a low MOQ model to make wholesale sourcing accessible. Category-specific MOQs are communicated on the website, in the pricing sheet, or on request, and will be confirmed in the Proforma Invoice for each Bulk Order.
4.2 Mixed Orders
Where a Buyer orders across multiple categories in a single Order, each individual SKU or category must meet its applicable MOQ.
4.3 Sample Orders
Sample Orders are not subject to wholesale MOQs and are placed and paid for directly through the TICC website. Samples are intended for product evaluation before committing to a Bulk Order.
4.4 Flexibility
TICC may, at its sole discretion, accept orders below the standard MOQ for returning buyers or in exceptional circumstances; any such exception will be confirmed in writing and may attract a small-order surcharge.
5.1 Quotation Validity
Any quotation issued by TICC is valid for 30 days from the date of issue, unless otherwise stated, and is subject to stock availability.
5.2 Proforma Invoice for Bulk Orders
Once the Buyer confirms their Bulk Order requirements, TICC will issue a Proforma Invoice specifying:
Product descriptions • Quantities • Unit prices • Total Order value • Currency • Agreed payment terms • Agreed Incoterms & logistics method • Estimated Lead Time • Packing / labelling requirements
5.3 Order Confirmation
A Bulk Order is confirmed only when: (a) the Buyer provides written acceptance of the Proforma Invoice; and (b) the agreed initial payment (as specified in Clause 6.2) is received by TICC. TICC's acknowledgement of payment receipt constitutes the binding contract.
5.4 Validation Process
Prior to finalising a Bulk Order, TICC encourages Buyers to: order and evaluate samples; participate in video calls or WhatsApp discussions with the TICC team; confirm quantities, prices, certifications, packing requirements, and delivery timelines; and discuss future supply chain plans. TICC is available 24×7 to support this validation process.
6.1 Sample Orders — Payment
All Sample Orders are prepaid in full at the time of placing the order through the TICC website. Payment is processed via PayPal or the website payment gateway, which supports credit/debit cards and other available options. TICC is not responsible for any PayPal service interruptions, currency conversion charges, or fees imposed by the payment processor.
6.2 Bulk Orders — Payment Terms
Payment terms for Bulk Orders are negotiated and agreed on a per-order basis and documented in the Proforma Invoice. Typical structures include:
▸ Advance payment: A percentage of the total Order value paid before production commences, with the balance paid before dispatch.
▸ Full advance: 100% payment upfront for smaller or first-time Bulk Orders.
▸ Credit terms: Available to qualifying long-term buyers subject to TICC's credit review and approval.
6.3 Payment Methods
Bulk Order payments may be made via: PayPal (including PayPal Credit where eligible), international bank transfer (TT/wire transfer), or any other method mutually agreed and documented in the Proforma Invoice.
6.4 Currency
Payments are made in USD unless an alternative currency (GBP, EUR, AED, AUD, CAD) has been agreed in writing. Any currency conversion costs or bank charges are the Buyer's sole responsibility.
6.5 Payment Deadline
Where a balance payment is required before dispatch, it must be received within 5 business days of TICC's dispatch-readiness notification. Non-receipt within this window may result in delayed shipment or Order cancellation, subject to the cancellation terms in Clause 10.
6.6 Late Payment
Overdue payments shall accrue interest at 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower) from the due date until actual payment.
7.1 Sample Order Lead Times
Lead times for Sample Orders are as displayed on the individual product pages on the TICC website at the time of purchase.
7.2 Bulk Order Lead Times
Lead times for Bulk Orders are not fixed and will be communicated to the Buyer in writing after the Order is confirmed. The Lead Time is determined based on: the quantity ordered, the product category and complexity, any agreed customisation or white-labelling, and current artisan production capacity. The confirmed Lead Time will be documented in the Proforma Invoice; production commences only upon receipt of the agreed initial payment.
7.3 Lead Time Communication
TICC will notify the Buyer in writing of any anticipated delay of more than 5 business days beyond the confirmed Lead Time. In the event of material delays, the parties will discuss revised timelines in good faith.
7.4 Seasonal Demand
Lead Times may be extended during peak demand seasons (October–January), Indian public holidays, and artisan cluster festivals. TICC will advise Buyers of any known disruptions at the time of Order confirmation.
7.5 Rush Orders
TICC may accommodate expedited orders at its discretion; a rush surcharge may apply and will be confirmed in a written quotation.
8.1 Natural Variation
All Products are handcrafted by individual artisans using natural, eco-friendly materials including cotton/canvas, wool, bamboo, sabai/kuna grass, copper/brass, jute, linen, silk, wood, clay/ceramic, and other natural materials. Each product is therefore unique. Buyers acknowledge and accept that:
▸ Dimensions, weight, and finish may vary by up to 5–10% from stated specifications.
▸ Colour, grain, texture, and surface pattern will vary between units due to the natural properties of materials.
▸ Minor irregularities in shape, weave, or finish are characteristic of handcrafted goods and are not defects.
▸ Photographs and samples are representative and not guaranteed to be identical to final Bulk Order items.
8.2 Buyer Acknowledgement
By placing an Order, the Buyer confirms they understand and accept the handcrafted nature of TICC's Products and that variation is an inherent and valued feature, not a quality failure.
8.3 Tolerances
Where the Buyer requires tighter tolerances (e.g., for specific retail packaging), this must be communicated in writing prior to Order confirmation. TICC will advise on feasibility and any associated impact on Lead Time or price.
9.1 Sample Orders — Shipping
Sample Orders are shipped via DHL Express (air, door-to-door) on DAP (Delivered At Place) / Prepaid terms. Shipping costs are included in or added to the website checkout price and paid in full by the Buyer at the time of ordering. Estimated transit times by region:
| Destination Region | DHL Express Estimate |
|---|---|
| USA / Canada | 5–8 business days |
| United Kingdom | 4–6 business days |
| European Union | 5–7 business days |
| Australia / New Zealand | 6–9 business days |
| Middle East (UAE, etc.) | 4–6 business days |
9.2 Bulk Orders — Logistics Terms
Delivery and risk-transfer terms for Bulk Orders are negotiated on a per-order basis and documented in the Proforma Invoice. Available options include:
▸ DAP / DDU: TICC arranges and pays for carriage to the Buyer's delivery address. Risk passes to the Buyer upon arrival. The Buyer pays import duties and taxes at the destination.
▸ CIF: TICC arranges and pays for freight and insurance to the named port of destination. Risk passes to the Buyer at the port of destination.
▸ FOB: TICC delivers goods to the named port of shipment in India and clears them for export. Risk and freight costs from that point are the Buyer's responsibility.
9.3 Bulk Orders — Shipping Mode
| Mode | Transit | Cost | Best For |
|---|---|---|---|
| Air — DHL Express | 7–9 working days (door-to-door) | Higher per-unit cost | Smaller / urgent bulk consignments (DHL Spot Rates) |
| Sea — LCL | 20–45 days (port-to-port) | Economical for volume | Medium bulk orders (Less than Container Load) |
| Sea — FCL | 20–45 days (port-to-port) | Most cost-effective for large volume | Large bulk orders (Full Container Load) |
9.4 Import Duties & Taxes
Regardless of the agreed Incoterms, the Buyer is solely responsible for all import duties, customs tariffs, VAT, GST, brokerage fees, and any other taxes or levies imposed at the destination country. TICC will provide accurate commercial invoices, packing lists, Certificate of Origin, and other required export documentation to support customs clearance.
9.5 Tracking & Documentation
TICC will provide shipment tracking details (AWB for air; Bill of Lading for sea) upon dispatch. All shipments can be tracked via the TICC website. TICC will assist with customs and clearance documentation as required.
9.6 Partial Shipments
TICC may arrange partial shipments for large Bulk Orders by agreement with the Buyer.
9.7 Undeliverable Shipments
If a shipment is returned due to reasons attributable to the Buyer (incorrect address, refusal to pay duties, failure to collect), the Buyer shall bear all return shipping costs and any storage charges.
10.1 Sample Orders
Sample Orders placed via the website are generally non-cancellable once placed, as they are processed immediately. Returns and exchanges for Sample Orders are governed by TICC's Returns, Damage & Claims Policy published on the website.
10.2 Bulk Order Changes Before Production
The Buyer may request changes to a confirmed Bulk Order within 48 hours of confirmation, subject to TICC's written agreement. Changes may affect Lead Time or price.
10.3 Bulk Order Changes During Production
Once production has commenced, changes to specifications are not possible. Changes to quantities may be accommodated at TICC's discretion and may attract additional charges.
10.4 Cancellation by Buyer
If the Buyer cancels a confirmed Bulk Order after production has commenced, any advance or deposit payment made is non-refundable and will be retained by TICC to cover production, materials, and artisan costs already incurred. TICC may, at its sole discretion, offer a partial credit note against a future order in genuinely exceptional circumstances communicated in writing.
10.5 Cancellation by TICC
TICC may cancel a Bulk Order if: (a) agreed payment milestones are not met; (b) required information is not provided; (c) a Force Majeure Event prevents fulfilment; or (d) the Buyer has provided fraudulent information. In the event of cancellation by TICC other than due to Buyer default, TICC will refund any payments received in full within 14 business days.
11.1 Quality Standards
TICC applies a rigorous quality inspection process prior to dispatch of all orders. Products are inspected for workmanship, structural integrity, and conformance to order specifications before packing.
11.2 SGS Pre-Shipment Inspection — Bulk Orders
SGS Inspection — Mandatory for All Bulk Orders
For all Bulk Orders, TICC arranges a mandatory Pre-Shipment Inspection (PSI) conducted by SGS Group. The SGS PSI certificate is issued before dispatch and constitutes conclusive evidence that the goods conformed to the agreed specifications at the point of shipment. The Buyer will receive a copy of the SGS PSI certificate along with the pre-shipment documentation package. Where a balance payment is due before dispatch, it will be requested following issuance of the SGS PSI certificate. The Buyer may raise concerns regarding the inspection report within 48 hours of receiving it.
11.3 Third-Party Inspection
Buyers may, at their own cost, arrange an additional third-party quality inspection at TICC's premises or vendor locations in India prior to dispatch. Requests must be made at least 7 business days in advance. TICC will facilitate reasonable access.
11.4 Certifications
TICC offers Certification Intelligence — guidance on applicable compliance and certification requirements by product category and destination market (e.g., CPSIA for USA, CE/EN standards for EU, CCPSA for Canada). Available product certifications will be documented with each shipment. Buyers are encouraged to confirm required certifications with TICC during the validation process.
11.5 Packing Standards
All Products are packed to international export standards. TICC applies appropriate packing methods (basic, box-in-box, H-taping) and internal cushioning (bubble wrap, foam, air bags) based on product fragility, weight, and destination. Packing and labelling requirements should be confirmed by the Buyer during the Order validation process.
Claims are governed by and must be submitted in accordance with TICC's Returns, Damage & Claims Policy (available on the TICC website). This Clause sets out the contractual claim timeframes applicable to Bulk Orders.
12.1 Transit Damage — Claim Timeframe
Claims for transit damage must be notified to TICC in writing within 48 hours of delivery, with: (a) photographic evidence of outer packaging and damaged Products; (b) the shipment tracking reference or AWB/BL number; and (c) a written description of the damage. Notification after 48 hours forfeits the right to a transit damage claim.
12.2 Wrong Item, Shortfall & Concealed Damage — Claim Timeframe
Claims for incorrect items, quantity shortfalls, or concealed damage must be notified in writing within 3 calendar days of delivery. All such claims must include: (a) photographic or video evidence; (b) the packing list reference; and (c) a written description of the discrepancy. Notification after 3 calendar days forfeits the right to claim.
12.3 Acceptable Variation
Claims will not be accepted for natural variation in colour, texture, grain, or dimensions within the tolerances stated in Clause 8, or for differences between product photographs and actual goods within natural variation.
12.4 Defective Goods
Where TICC accepts a valid claim for genuinely defective Products, TICC will at its option: (a) replace defective items in the next shipment; (b) issue a credit note against a future order; or (c) provide a partial refund proportionate to the defective items. The SGS PSI certificate does not prevent TICC from acting on a valid defect claim where the defect could not reasonably have been identified at the pre-shipment stage.
12.5 No Return Without Authorisation
No Products may be returned to TICC without prior written authorisation (RMA). Unauthorised returns will not be accepted and any associated costs will be the Buyer's sole responsibility.
13.1 TICC IP
All intellectual property rights in TICC's brand, logo, Craft Concierge content, Certification Intelligence content, product designs, catalogue, photographs, and website belong exclusively to TICC or its licensors. The Buyer is granted a limited, non-exclusive licence to use TICC's product images and descriptions solely for promoting and selling purchased Products.
13.2 Artisan Heritage
The Buyer must not: (a) seek to register or claim IP rights over TICC product designs; (b) reproduce designs for manufacture outside of TICC's supply chain; or (c) misrepresent the origin or artisan provenance of Products.
13.3 White-Label & Custom Orders
For white-label or custom orders, the Buyer warrants ownership of any submitted designs, artwork, or branding, and indemnifies TICC against any third-party IP claims arising from production of those items.
13.4 Brand Storytelling
Buyers are encouraged to communicate the artisan heritage and sustainability story of Products to their end customers using TICC's provided storytelling materials, helping to build brand value and consumer trust.
14.1 TICC's Commitment
TICC is registered as a certified handicraft exporter with India's key export regulatory bodies. All Products are sourced from artisan clusters paid fair wages and operating in safe working conditions. TICC's quality and compliance commitment is independently verified through SGS pre-shipment inspections and available product certifications. TICC is committed to reviving heritage crafts and strengthening artisan communities across India.
14.2 Buyer Representations
Buyers must not make sustainability, fair trade, or eco-certification claims about Products beyond what is documented in TICC's certification records and product documentation.
14.3 Supply Chain Due Diligence
Buyers subject to supply chain due diligence legislation (e.g., EU CSRD, UK Modern Slavery Act, US Uyghur Forced Labor Prevention Act, or similar) may request TICC's supplier information, artisan cluster details, SGS inspection records, and social compliance documentation. TICC will provide reasonable cooperation within 30 calendar days of a written request.
Both parties agree to keep confidential any proprietary pricing, supplier and vendor details, artisan network information, product development plans, and business terms disclosed during the course of their trading relationship. This obligation survives the termination of any Order or relationship for 3 years.
Confidentiality obligations do not apply to information that: (a) is or becomes publicly available other than through breach; (b) was already known to the receiving party; (c) is required to be disclosed by law or by a regulatory authority with competent jurisdiction; or (d) is independently developed without reference to the confidential information.
Neither party shall be in breach of these Terms or liable for delay or failure to perform its obligations to the extent caused by a Force Majeure Event. The affected party must notify the other in writing as soon as reasonably practicable.
If a Force Majeure Event continues for more than 60 days, either party may terminate the affected Order by written notice. TICC will refund payments made for undelivered goods within 14 business days, less any production costs already incurred on a proportionate basis.
17.1 Cap on Liability
To the fullest extent permitted by applicable law, TICC's total aggregate liability to the Buyer in connection with any Order shall not exceed the total Order value paid by the Buyer for the specific Order giving rise to the claim.
17.2 Exclusion of Consequential Loss
TICC shall not be liable for any indirect, special, incidental, punitive, or consequential losses including loss of profits, loss of revenue, loss of contracts, loss of anticipated savings, or damage to goodwill, even if advised of the possibility of such losses.
17.3 No Exclusion for Fraud
Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by law.
18.1 Governing Law
These Terms and all Orders placed under them shall be governed by and construed in accordance with the laws of India.
18.2 Negotiation
In the event of any dispute, the parties shall first attempt to resolve it by good-faith negotiation for 30 days from the date one party notifies the other in writing of the dispute.
18.3 Arbitration
If unresolved after the negotiation period, either party may refer the dispute to binding arbitration under the Arbitration and Conciliation Act, 1996 (India), conducted by a sole arbitrator agreed by the parties (or, failing agreement, appointed under the rules of the Act). The seat of arbitration shall be Kolkata, West Bengal, India. The language of arbitration shall be English. The arbitrator's award shall be final and binding on both parties.
18.4 Injunctive Relief
Either party may seek urgent injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm, notwithstanding the arbitration clause.
19.1 Entire Agreement
These Terms, together with any accepted Proforma Invoice, constitute the entire agreement between the parties for each Order and supersede all prior negotiations, representations, and agreements.
19.2 Amendments
No amendment to these Terms is valid unless agreed in writing and signed by an authorised representative of both parties.
19.3 Waiver
No failure or delay in exercising any right or remedy under these Terms shall operate as a waiver of that right or remedy.
19.4 Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions continue in full force and effect.
19.5 Relationship of Parties
Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
19.6 Assignment
The Buyer may not assign any rights or obligations under these Terms without TICC's prior written consent. TICC may assign its rights to any successor or affiliated entity without consent.
19.7 Notices
All formal notices must be in writing and addressed to the contact details of the respective party. TICC's contact details: hello@theinduscraftco.com | +91 9432058888 | +91 8777062003 (WhatsApp). Notices sent by email are deemed received on the next business day in India.
19.8 Language
These Terms are in English. In the event of any translation, the English version prevails.
Acceptance & Acknowledgement
By placing an Order or signing below, the Buyer confirms they have read, understood, and agree to be bound by these Wholesale Terms of Sale.
For and on behalf of
THE INDUS CRAFT CO.
Signature:
Name:
Designation:
Date:
For and on behalf of
BUYER
Signature:
Name:
Company:
Date:
The Indus Craft Co. | GSTIN: 19AAXFT9159Q1ZK | IEC: AAXFT9159Q
Crafting Nature into Life.
Wholesale Terms of Sale v3.0 • Effective 22 June 2026 • Governing Law: India • hello@theinduscraftco.com • www.theinduscraftco.com
